How to use Jirio behind the NAT (firewall) with self-hosted installations

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Please follow these easy steps below if your JIRA is behind a firewall and not accessible from the Internet.

Get Jirio IP

Please send us an email to jirio@jirioslackapp.com with your company name and we will send you a Jirio static IP that you will need to whitelist. Once you get the IP, please proceed to the next step.

Don’t want to expose JIRA? Please check our Jirio Server offering that can be installed on your own hardware.

Make an exception for Jirio

Make an exception in firewall rules of your corporate network and whitelist the IP that you’d get from us. As a result, all incoming requests from Jirio will start reaching your JIRA server.

Ask your infrastructure team for help if needed.

Install and configure Jirio

Now you can go to the main page and install Jirio.

On the configuration page where you are asked to specify your JIRA url, please use either an external IP or a domain name of your JIRA. The resulting URL might look like this https://192.111.111.111 (use your IP) or https://jira.mycoolcompany.com.

If your JIRA is running on a non-default HTTPS port (443), then please specify the port as well. For example, if your JIRA is running on port 8443, then the resulting URL might look like this https://192.111.111.111:8443 or https://jira.mycoolcompany.com:8443.